Should I need to create an account to place an order?
No, you don’t have to create an account to place an order.
You can shop as a guest and checkout without creating an account.
What is the benefit to create an account?
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch and other seasonal offers.
What do I need to do if I forget my password to access my account?
You can reset a new password and we will send you the link to your email.
You can also send us an email at Customerservice@sapguae.com
Are prices on website inclusive of VAT?
Yes, all prices are inclusive of VAT.
Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number +9718006177 (valid in UAE only).
I’m not living in UAE but can I order online and delivery can be made to my friend in UAE?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location. In case of any assistance, you can communicate on our WhatsApp account (+9718006177).
I’m a tourist in UAE. Can my order be delivered to my hotel in my absence? And how do I pay?
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in AED currency) at the time of delivery. If you are not available at hotel, so order will be delivered at concierge. For such cases, please contact us on WhatsApp (+9718006177) or email us at email@example.com
What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash at the time of delivery.
Can I pay by credit card at the time of delivery?
No, credit card payment facility is available only for online checkout on our website.
What are the delivery charges?
Delivery charges are AED 16 across the UAE.
Do you offer free shipping?
Yes, shipping is completely free on purchase of AED 250 and above.
DELIVERY TIME & TRACKING
Can I get same day delivery?
Same day delivery option is not available at the moment.
Can I track the delivery of my order?
You can track the delivery of your order through this link.
How long does it take for the delivery?
It takes 2 to 3 business days.
What if I am living outside the UAE and would like to buy online?
You can browse our website for other countries by choosing from top left corner in the menu section. If you do not find your country then please contact our customer service through Email :firstname.lastname@example.org and WhatsApp :9718006177 .